Just got an e-mail from the American Diabetes Association promoting their online gift shop as a source of Christmas gifts.  Prominently displayed was: “Every penny of profit from your Gift Of Hope purchase goes directly to fund Diabetes research.
I think that’s a great idea. I’ve always struggled with what to get family members who have [...]

Back in April the American Cancer Society launched its “More Birthdays” campaign. The premise being that we want to eliminate cancer as a major health problem so that more people can have more birthdays.
Now, over at Tipping Pitches, John Loomer reports that an iPhone app is being developed which is scheduled to be released in [...]

Courtesy of The Cutting Edge,

You might think it’s funny, but you can follow me on Twitter. I’m txglennross.

This is the fifth in a series of posts about building a customer service course.
We found in building our customer service course that we needed to discuss the abilities we expect staff to demonstrate. Before we introduced these, we spent a slide discussing the importance of professionalism and how we, as an organization, value it. [...]

This is part four of how to build a customer service training course.
If you use a Customer Relationship Management (CRM) strategy, you should discuss how it relates to superior customer service. For example, in the non profit sector a Major Gift Officer wants to ask the right person to fund the right opportunity at the [...]

No,  I’m not David, your the guy who’s been posting here for the past year or so. My name is Glenn and I’ve been a co-author for several years, but haven’t been blogging here. Now that he has moved over to 501derful.org, I’m going to be posting here much more often.
David is the guy who [...]

This is the second in a series of posts about building a customer service training course. (Part 1 here.) Even if you’re not interested in building a training course, your employees should have a clear understanding of why it’s important to deliver superior customer service and how that delivery or nondelivery impacts your business goals [...]

You are a customer with a need. You realize that you need to provide your employees with a module that introduces the importance of customer service and how a higher level will benefit your organization, your customers, and your employees.
You can do one of two things. You can go buy any of a multitude of [...]

Hello Everyone!
Welcome to my new Blog. I have decided to stop updating FIspace.org for the American Cancer Society (ACS) and move into my own space here at 501derful.org. On my new Blog I will cover all things around Non Profits using Social Media, Technology and Marketing to move their missions. So check back each day [...]

MoveOn: The Movie
September 25th, 8:00pm
Southwest Key Community Center
Discussion
September 25th, 10:00pm
The Peacock Lounge
If you didn’t make it in time, there is still hope, tickets are only $5. We will have complimentary snacks and beverages. The show starts at 8:00 with a discussion following the screening at The Peacock Lounge.

MoveOn: The Movie is a [...]